RABSmart sells digital services (Excel files filled with analyses and service balance). This policy explains when and how refunds are made by Andaru (individual).
1. Per-download payments
Because files are delivered digitally and usable immediately, payments for files that were successfully downloaded are non-refundable, except when:
- Payment succeeded but the file failed to generate or download due to our system error.
- You were charged more than once for the same file/order.
- The file is corrupt or cannot be opened due to our system error and we cannot fix it within 3 days of your report.
2. Company balance (top-up)
- The balance does not expire while the account is active and can only be used for RABSmart services.
- The balance cannot be withdrawn as cash. Duplicate top-ups or top-ups not credited to the balance are refunded in full.
- If the Operator permanently discontinues the service, the remaining balance is refunded proportionally.
3. How to request a refund
- Email rabsmartsupport@gmail.com within 7 (seven) days of the transaction.
- Include your account email, the Order ID from the payment page/Midtrans email, and a short description of the problem.
- We review and reply within 3 business days.
4. Refund processing
Approved refunds are processed within 7 (seven) business days to the original payment method via Midtrans, or to a bank account in the account owner’s name if the original method does not support refunds. Arrival time may depend on your bank or e-wallet provider.
5. Contact
Refund questions: rabsmartsupport@gmail.com.